Your limits

Before you play, not after a loss: responsible gambling at Casinia Casino

You must be 18 or older to play, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Casinia Casino account.

Set your deposit limit

Licensed & AuditedAnjouan license ALSI-954820, independently tested by Gaming Laboratories International and eCOGRA

Five facts

Read this before you set a limit

You will know the age rule, the licence, the national register, the helpline and where to email.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-954820

National registerBetStop

National Gambling Helpline1800 858 858

Limits and exclusion[email protected]

Tool by tool

What you set before play, not after a hard week

It takes away the worry that a limit only arrives after the money is gone.

What can I hold back first?

A deposit limit caps how much can reach your balance in a set period. Switch it on the evening you decide what gambling is worth to you.

When should I cap a loss?

A loss limit stops deposits once losses reach the figure you chose. Turn it on while you are calm, and in the same minute you set a deposit cap.

When the hours blur

A session time reminder tells you how long you have played and pauses nothing. Set it before you open a game, especially if you lose track of the clock.

When you need a break

Self-exclusion locks you out of your account for a period you choose and takes no argument. Use it when a limit feels too easy to change.

Did I even enjoy that?

Reality checks interrupt play to show time spent and what it cost. Choose them if you want a clear figure rather than a guess.

Your settings

Fix your limit before the next session

You will have a limit chosen, confirmed and visible in your account.

The dashboard you already know

Log in and open your account settings from the menu beside your balance. Check you are in the right profile before you change anything.

Where are the limits?

Find the safer play or limits section inside settings. Read each entry once so you know what sits next to what.

Deposit, loss or both?

Choose deposit or loss as your limit type and decide the figure before you play. A sensible amount is one you would not miss on a normal week.

Confirmed, then closed

Confirm the change and read the summary screen that follows. Come back to settings in a day or two and check the limit still stands.

Three services, no charge

Free help that answers any hour

That fear of being lectured or billed is the first thing these services remove.

National Gambling Helpline

Calls and chats are answered at any hour of any day, and nothing you say is passed on. Players, partners and parents can use it without booking anything. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run in groups across the country, where people who gamble and their families sit together and talk honestly. Coming to one costs nothing and needs no referral. gaaustralia.org.au

National Debt Helpline

Free counselling on money owed from gambling, with practical steps on payments and repayment plans. Family members can book it on someone else's behalf during weekday hours. ndh.org.au

When the evening stops being a game

By midnight, small habits are easier to see than to argue with. Noticing them early keeps the choice in your hands, and a deposit limit set tonight is the simplest way to put a floor under the next evening.

If a few of these feel familiar, that is information, not a verdict.

Chasing back what you lost last night
Spending money set aside for bills
Hiding the amount you play from family
Playing longer than you planned
Feeling restless on a day you skip
Borrowing to keep playing
Telling yourself one more session will fix it

Age Lines and Family Devices

Clearance Before the First Payout. At sign-up, the age field is checked against 18+, and the same details are verified before a first withdrawal leaves the account. A passport or licence scan clears it once.

Filters on Shared Devices. On a school night, a filter set at device level keeps gambling pages off a shared laptop or a child's phone. Set it together, then check it monthly.

The First Quiet Talk. Over a calm cup of tea, a friend can say what they noticed without a lecture. The National Gambling Helpline, 1800 858 858, is free and answers at any hour.

Choose how long your break should last

Hours off, then back. Starting a pause in your account hides the games for hours or days and leaves the rest of the profile intact. You choose it yourself, and it ends on its own when the period runs out.

Close the door for months. An exclusion in the account closes game access for a long stretch and cannot be lifted early. Opening it takes a few clicks in the settings, and during that time the games stay shut to you.

One form instead of many. BetStop is the Australian Government register run through ACMA, and it starts at three months and can reach a lifetime. You apply there yourself, and while registered no provider can take your bets or send you marketing. betstop.gov.au

Direct answers

Between a small cap and a closed door

Best read on a phone, on the evening you are weighing whether to keep going.

Where do the limit settings sit on the mobile version?+

Same place as on a desktop: sign in to your Casinia Casino account and open the section that holds your deposit limits, loss limits and reminders. The mobile layout stacks those controls in one column, so nothing is hidden behind extra menus. Your caps apply the moment you confirm them, whichever device you used.

Can I shut my account for good instead of pausing it?+

Yes, and closing it means staying closed. Write to [email protected] from your registered address and ask for permanent closure rather than a break, and the support team will handle it. Treat closure as final: if you want to come back later, you would be opening a fresh account and starting again.

What does a short pause actually block, and when can I play again?+

A pause locks you out of play, deposits and the lobby for the stretch you pick, while your balance and your details stay where they are. The lock lifts on its own once that period runs out, so there is no request to make and no message to answer. Until then, nothing you do inside the account reopens it.

Why does Casinia Casino ask for proof that I am over 18?+

Because the legal age here is 18+, and registration is open to adults only. Checks happen before a first payout, when we ask for photo ID, proof of address and a payment card image. That review can take up to 42 hours, so send the documents early if a withdrawal is coming.

Is there any way to end a self-exclusion before the period is over?+

No. An exclusion runs for the whole stretch you chose, and neither support nor anyone else can cut it short, so pick a length you can live with. When it does expire, you decide whether to return, and nothing about the ending signs you back in.