When the payout waits

Complete your account verification at Casinia Casino

Before your first payout, Casinia Casino must confirm who you are, a licensed duty that takes up to 42 hours from the moment files arrive.

Start my verification

Licensed & AuditedAnjouan license ALSI-954820, independently tested by Gaming Laboratories International and eCOGRA

Quick overview

See the facts in six lines

Before you send anything, these six lines settle who checks, under what licence and for how long.

Who checks

Casinia Casino LLC

Regulator

Anjouan Offshore Finance Authority, ALSI-954820

Review time

42 hours

Deadline

Before first withdrawal

Questions

[email protected]

Minimum age

18+

Cleaner uploads

You are one upload from approval

Long before the review starts, most delays come from glare, cropped edges and screenshots, all avoidable.

Every missing item listed

At your first login, open the account menu and find the verification section; it lists each item still missing, in the order the team needs it.

Scan or screen photo?

Seconds later, upload your photo ID as a sharp colour scan, never a picture of a screen, and confirm the four corners and the expiry date are visible.

Keep the creases out

That same evening, add proof of address: a bank or utility statement showing your full name and address, flat and unfolded, with no crease across the text.

What if a page blurs?

After the last file arrives, the team reviews everything and usually answers within 42 hours; if one page is unreadable, they ask once more and the clock restarts.

Before you upload

Three documents and their proof

By the end of this table you will know exactly which copy clears each step.

Photo ID

Confirmswho you are

Must showFull face, all corners, expiry date

Proof of address

Confirmswhere you live

Must showFull name, address, recent date, no creases

Payment card image

Confirmsthe card in your name

Must showCardholder name, both sides, digits partly hidden, code covered

Refused uploads and the fix for each

A photo that passes review. A screenshot of a card or an ID carries barcode lines and low resolution, so our reviewer cannot confirm the edges and the details. Photograph the physical document on a flat surface instead Keep all four corners inside the frame

Details that line up. If the name or address on your papers differs from your Casinia Casino profile, the reviewer cannot tie the document to your account. Update your profile details to match the document Send the corrected item through [email protected]

The day your ID expires. An identity document that has reached its expiry date proves nothing about today, so the reviewer has to set it aside until a current one arrives. Use a document that is valid on the day you upload Add a selfie with the ID if the reviewer asks

The paper path behind each deposit

At the point where a deposit looks unusual, Casinia Casino may need to know where the money came from. Its licence from the Anjouan Offshore Finance Authority, ALSI-954820, obliges the operator to hold that knowledge. This is routine licence work, not an accusation.

As the review unfolds, any of these may be requested.

A photo ID that has not expired
A selfie holding that same ID
A bill carrying your residential address
A second address paper from another sender
Both sides of the funding payment card

The moment your withdrawal waits

Watch for these four triggers

This block settles which moments bring the request, so none of them takes you by surprise.

When you switch payment routes

Attaching a payment method you have not used before brings a request to see that account or card in your own name.

Why the mismatch?

Should the details on your profile and the details on your papers disagree, a check follows before the account can move forward.

Show that you are 18 or older

Where the age behind your account is not clear from the record, the reviewer asks for a photo ID showing you are at least 18.

Clear the check before cashing out

At the first cash-out, the license requires the full check to be complete before any money leaves the account.

Five short replies

Still wondering how the check works?

Most players worry a pending withdrawal means suspicion; these answers take that weight off.

Where does the Casinia Casino licence come from?+

Since 2010, Casinia Casino LLC has operated under a licence from the Anjouan Offshore Finance Authority, number ALSI-954820. Registration 497241 (Anjouan) sits behind that record. This is the authority an Australian player is dealing with at every step.

When will Casinia Casino ask me for documents?+

By the time your first withdrawal is requested, the check has to be complete. Earlier is also possible, since the casino may call for it at registration or at the first deposit. From that point the 42-hour review window starts.

What keeps my ID documents secure after I send them?+

When the upload begins, every file moves across 256-bit TLS encryption. Inside the business, only the team running the check can open it, and they answer at [email protected]. Data questions belong with [email protected].

What happens if Casinia Casino rejects one of my documents?+

At a rejection, the review team names the item that failed and why, usually blur, glare or a cropped edge. A fresh photo of that same paper, shot flat in daylight, normally clears it. Each replacement goes back into the queue once.

Can I send my documents from my phone?+

Yes, a phone camera is enough for all three items. Shooting on a dark table with the flash off keeps the text readable. At the upload point, the camera roll supplies the file and the selfie may be asked for as well.