Get an answer in minutes

Reach Casinia Casino support in minutes

Reach Casinia Casino support by live chat, e-mail or phone around the clock, on Australian Eastern Standard Time, any day of the year.

Contact support now 16 years licensed operation

Paid today

569,458 A$

4,330 Players online

Licensed & AuditedAnjouan license ALSI-954820, independently tested by Gaming Laboratories International and eCOGRA

Fast PayoutsAverage withdrawal in 6 minutes, up to A$31,000 per transaction, A$219M paid monthly

Data Protection256-bit TLS encryption securing all transactions and personal information

Three channels ranked

Your question, matched to one channel

Every channel below is staffed by people, not scripts, and the clock starts the moment you send.

Tap chat first

Pick live chat for locked accounts, failed deposits or anything urgent; a person replies in about three minutes, day or night, in AEST time.

Start chat

Send the details

Write to [email protected] with documents, screenshots or long explanations; detailed replies arrive within about twenty-four hours, and nothing gets lost in a queue.

Write now

Phone line

Call +61 2 7271 5757 AEST and speak to an agent in about one minute, best for payment blocks or safety settings you want changed today.

Call support

Built for Australian players

Is there support for Australian players?

Six details cover how Australian players reach the team, who supervises the site and where local help sits.

Reach

Phone+61 2 7271 5757

Time zoneAEST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

SupervisorAnjouan Offshore Finance Authority, ALSI-954820

Help

Gambling helpGambling Help Online, Lifeline Australia, Gambling and Racing Commission

Who else can I talk to about my gambling?

Independent services in Australia support players with gambling problems and sit apart from Casinia Casino. Gambling Help Online, Lifeline Australia and the Gambling and Racing Commission all take direct approaches, and none of them needs our permission to step in.

Gambling Help Online. Counselling, live chat and self-help tools reachable any hour, run by people who never see your betting history.

Lifeline Australia. Crisis supporters answer calls around the clock when gambling stress spills into your sleep, mood or safety.

Gambling and Racing Commission. State regulator that handles complaints, licence concerns and advice on how gambling is supervised locally.

Landing in the right inbox

Which address should I use?

Nobody's message sits unanswered because it landed at a general desk that had to pass it on.

Account

General help[email protected]

Document checks[email protected]

Money

Payments[email protected]

Elsewhere

Complaints[email protected]

Data requests[email protected]

Business[email protected]

Four licence facts

Operating company, licence and written contact

Check the company record first, then send anything you want answered in writing.

Company

Legal nameCasinia Casino LLC

Company number497241 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-954820

Written contact

Support e-mail[email protected]

Casinia Casino hours

Check the wait before you pick a line

Use this when the question cannot wait and you need to know who picks up first.

Live chat

Chat hours24 hours a day

Chat first reply3 minutes typical

Time zone usedAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours typical

Phone

Phone number+61 2 7271 5757

Phone waiting time1 minute typical

When a reply misses the mark

Put your complaint on the record first

This block settles where a complaint goes, who reads it and what happens after.

Written, dated, traceable

Send the facts to [email protected]: what happened, the date, and any chat or transaction reference. Note the reply date you are working towards.

Read the reasoning, then answer

Wait for the written answer and read the reasoning, not just the outcome. Reply on the same thread if a detail was misread or missed.

Casinia Casino senior review

Ask for the case to go above the first responder when the reply ignores evidence. A senior handler reviews the thread and the account history.

When internal steps run out

Refer the unresolved case to the Anjouan Offshore Finance Authority, licence ALSI-954820, once internal steps are spent. Include the full written trail you already hold.

Six questions

What feels slow usually has a reason

Each answer below settles one recurring worry so you can act rather than guess.

trustWhat happens when I ask for my account to be closed?+

Email [email protected] from your registered address and say you want the account closed. Support confirms it, and you keep any balance owed to you. Confirmation usually lands within twenty four hours, so check your inbox before writing again.

trustWhere do things stand after I send my documents?+

Allow up to forty-two hours from the moment your documents arrive. Photo ID, proof of address and a payment card image are checked in that window. You hear the outcome by email, and nothing else is needed until then.

trustWhen should I take a complaint to the regulator?+

Write to [email protected] with the support ticket reference and the outcome you expected. A supervisor reviews the thread and replies in writing. Reach the Anjouan Offshore Finance Authority afterwards if that reply still misses the mark.

trustWhy is the reply not coming in my language?+

Four languages are covered: English, German, French and Spanish. Answers come in English for Australian players, and AEST is the clock behind every stated time. Specify your preferred language in the first message and the reply follows it.

trustWhen does the licence come into the conversation?+

Casinia Casino LLC holds licence ALSI-954820 from the Anjouan Offshore Finance Authority, valid since 2010. The licence number sits on every reply. Quote it whenever you escalate a dispute.

trustWhere do I find what identifies my account?+

Name the email address on the account and the last four digits of a payment method. Support verifies identity that way. A password is never requested, and you should ignore anyone who asks for one.

Casinia Casino support checklist

Have these close at hand and the first reply can solve rather than ask.

Account e-mail address on file
Transaction date and reference
Screenshot of the screen in question
Photo ID and proof of address
Card image with middle digits covered